Your Lace By Tanaya jewelry is hand crafted & delicate.

Storing and cleaning your jewelry properly will ensure longevity. 

Here is what we recommend:

 

CARE & CLEANING

Please use appropriate care avoiding direct and prolonged contact with water, lotions, perfumes and chemicals.  We recommend storing your jewelry in a special bag, box or drawer and or in the bag we provide.  Storing one piece per bag will help prevent tarnishing, scratches and tangles.  Cleaning item(s) with tarnish removers or jewelry cleaner is not recommended.  Cleaning item(s) with baby wipes or warm water on a cloth is best. 

Plating on item(s) may fade & tarnish with normal wear over time. There is no way to avoid fading when wearing costume jewelry.  The only way to avoid fading, is to wear precious metals. If you are interested in your piece being made in precious metals or stones, please email info@lacebytanaya.com. 

 

 RE-PLATING POLICY

We offer re-plating on most Lace by Tanaya items so you can continue wearing them. Re-plating must be requested no later than 6 months after your original purchase. Please email orders@lacebytanaya.com with "REPLATE + order number" in subject line. Customer service will send you a shipping label free of cost, if re-plating is possible for item requested.  Customer will be responsible for plating cost, at a total cost of $35 USD per item. This is available for one time use per order.

 

REPAIR POLICY

We offer repair on most Lace by Tanaya items, depending on item and specific damage. Unfortunately, some items are not repairable. Please email orders@lacebytanaya.com with "REPAIR + order number" in subject line. Customer service will email you back letting you know if repair is possible for item requested. If possible, please send item to Lace by Tanaya | 14515 Alondra Blvd. La Mirada, CA 90028 United States. Please allow 1-2 weeks for repaired item to be returned to you.

 

 

*above applies to brass and plated jewelry only