Customer name/email and shipping address MUST match. Any customers ordering that do not follow this criteria will be refunded.
Turn around time (the time it takes to make and ship out your jewelry) varies from 3-5 days depending on volume of orders. Orders within the US are shipped priority mail (2-3 days) via USPS. International orders are shipped priority mail (10-12 days) via USPS. Express Mail (5-7 days) via USPS is available for $20USD more, which can be added to shopping cart by clicking the item "Express Mail".
The only way to track an international package is through the Express Mail option. The Priority Mail option only provides customs information that updates when your package has gone through customs in your country, as well as when it's been delivered
Overnight shipping is available within the US, however please email email@example.com for production time. Shipping with FedEx or UPS is available at checkout.
There are NO RETURNS as everything is made by the order, unless specified otherwise. If there is an issue with size, please email firstname.lastname@example.org with subject "SIZING | Order #" and we can arrange an exchange for your correct size. Defective Lace must be sent back within 10 days of purchase for store credit or replacement only. some Damaged Lace can be sent back to be repaired at no cost, please mail back to:
Lace by Tanaya
14515 Alondra BlvdLa Mirada, CA 90638
Please email email@example.com for more information.
*above applies to brass and plated jewelry only